Meet Our Staff

Management

Robert Coppock
General Manager
302-427-4400

Bob is a graduate of Johnson and Wales University in Rhode Island and served our country for four years in the United States Navy after graduation. Subsequently Bob sold cars and later became the Owner Operator of Sport Toyota in Philadelphia market for ten years. He then went on to own and operate motorcycle stores in PA and NJ. Most recently Bob worked for Max Paul as General Manager of Ardmore Toyota and Central City Toyota in the Philadelphia district for eight years. He is an avid fisherman who loves boating golf and spending time with his family.

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Kim Gallia
General Sales Manager
302-427-4400


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Ed Heinemann
Service Manager
302-427-4400 x1630

Ed joined the Koons team in June 2017.He is an avid automobile enthusiast and has been in the business his whole life. Ed is a proud father of three daughters and two sons. His hobbies include Wine tasting golf helicopter flying playing pool and occasionally relaxing.

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Leigh Encarnacion
Customer Relations Manager
302-427-4400 x1615

Leigh started with Lexus and in the auto industry in 1992. She started at Koons in May 2008. Leigh's favorite quote by Willa A. Foster says, "Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives." It was used in a thank you letter that Leigh received. She firmly believes "Kindness and a smile. They cost nothing, but mean so much!"

Leigh has many blessings in her life outside of work including life, family, friends, and the gift of time.

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Andrew Greene
Pre-Owned Manager
302-427-4400 x1650

Andrew graduated from University of Delaware. Previously, he was employed in the Internet Sales Department at Toyota dealership in Kentucky and joined Koons organization in August, 2011. Prior to the automobile industry, he spent 10 years in New England supervising all retail and event promotions for the Boston Globe.

Andrew has two boys. His hobbies include sports, politics and history.

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Rick Scouten
Parts Manager
302-427-4400 x1638

Rick has been in the automotive industry since 1988 including five years as a Certified Technician. Rick has been a Master Certified Parts Manager with Lexus of Wilmington since 1995. Rick has worked hard on building up the Parts Department to give customers the best possible service. As a result, the Parts Department has won the "Lexus Best of the East" award seven years straight.

Rick is happily married to his wife and best friend, Christine. They are the proud parents of a wonderful daughter, Stephanie, who graduates in 2010 with a Bachelor's degree in History from Wesley College. Stephanie has also worked part time for Lexus of Wilmington during the past seven years. When not working hard, Rick loves to spend time with his family, work with computers, play golf, and watch NASCAR.

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Sales

Corey Reed
Delivery Specialist
302-427-4400 ext 1621

Corey has been part of the Lexus of Wilmington team since 2017 and previously worked as a technician at Ford. When he is not at work Corey enjoys spending time with friends and playing Hockey.

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Brad Ocasio
Sales Consultant
302-427-4400 ext. 1644

Brad joined the Koons Lexus sales team in August of 2016. Brad is also an army veteran with 8 years of aviation experience.

 

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Drew Saksa
Technology Specialist
703-427-4400

Drew has worked at Koons Lexus of Wilmington since 2014 and has been working on and detailing cars for two years. He officially began his detail career when he joined the Lexus of Wilmington team. When he is not hard at work he enjoys hanging out with his girlfriend and friends and playing ice hockey once or twice a week.

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Brian Finn
Detail Manager
302-427-4400

Brian started with Koons Lexus in 2015. He is happily married and a new father. In his spare time he enjoys playing basketball, spending time with his family, and is a member of Word of Life.

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Pernell Pressey
Sales Consultant
302-427-4400 ext.1663

Pernell started in the automotive industry in 2005 working for GM. What he finds most exciting about his job is learning new things and meeting new people. He loves helping clients and keeping the shop in order.

Pernell enjoys spending his free time with his wife and two girls, vacationing, practicing his drumming skills, and listening to good music.

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Bob Barrett
Sales Consultant
302-427-4400 x1626

Bob is a lover of luxury cars having been in luxury auto sales since 1999. He has been at Lexus of Wilmington since 2002 and with Koons since 2008 when they acquired the dealership. Bob has earned "Salesman of the Month" several times. He hopes to serve the people of Wilmington in auto sales for many more years.

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Doug Horst
Sales Consultant
302-427-4400 x1643

Doug started selling cars in August 2004 and has worked with Cadillac, Saab, Subaru, Kia, and Lexus. He has earned the GM Mark of Excellence Award.
Doug lived in Venezuela, South America from 1962 to 1967, while his father worked for Mobil Oil on assignment and Doug grew up in Westport, CT . Doug has lived in Delaware since 1978 after graduating from the University of Connecticut with a B.S. in Chemical Engineering. He was a 1974 state of Connecticut Scholar and Dean's list student. He worked for ICI Americas for nearly 25 years both in technical and commercial roles, the last being as business manager. Doug won the ICI Chairman's Roundtable Award for sales excellence in 1988.
Doug lives in Delaware with his wife April, who he met at the University of Connecticut. They are proud to have two children through college. Doug enjoys watching sports and films and playing golf.

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Robert Sweet
Sales Consultant
302-427-4400 ext 1618

Robert started with Koons Lexus in April 2016. He has been working in the automotive industry since 2010. Robert moved to Delaware from Long Island New York in 2009 and enjoys spending time with his family and at the beach.


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John Skehan
Sales Consultant
302-427-4400 x1623

John started working in the automobile industry selling new Hondas in Newark, DE in 1986. He is a native of Delaware graduating from St. Mark's High School and the University of Delaware. John is happily married with a daughter and a son. John enjoys golfing, fishing, and going to the beach with his family.

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Jim Fortgang
Pre-Owned Inventory Coordinator
302-427-4400 x1625

Jim has been in the automobile business since 1976. He has served in a variety of sales, training, and management positions in Delaware and Pennsylvania. He most enjoys the variety the auto business provides on a daily basis.

Jim is very proud of his daughter, Lauren who performs in commercials, film, and theater and narrating audio books for audible.com in New York City. In his spare time, Jim enjoys wine tasting, loud movies, and looking for his allergy medication so he can tolerate his girlfriend's cat.

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Service

Darren Youngerman
Service Technician
302-427-4400

Darren has enjoyed being a technician for 25plus years. He has a long standing career with Toyota and came to Lexus in late 2015. Darren states...I am excited about taking my experience to the next level. On his time off he enjoys mountain biking, snowboarding and surfing.


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Cristian Zamores
Service Technician
302-427-4400

Cristian is new in the auto industry. He is a graduate of UTI Technical School. He enjoys lifting weights and working out in his free time.

 

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Kenneth Torres
Technician Apprentice
302-427-4400

Kenneth is an all around great person. His hobby is riding mountain bikes which he has been doing for the past 10 years. He has a very strong work ethic which makes him a great detailer. His work ethic is only overshadowed by his polite manners. All his coworkers love having him around.

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Mo Sidik
Service Advisor
302-427-4400 x1628


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Jeremy Butcofsky
Service Technician
302-427-4400

Jeremy has 13 years of dealership experience and has been fixing and repairing all kinds of things since he began working on his BMX style bike as a boy. He joined the Koons Lexus of Wilmington team in 2015. His hobbies include snowboarding, fishing, playing the drums, and motorcycling.

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Jimmy Butcofsky
Service Technician
302-427-4400

Jimmy got his start in the automotive industry in 2010 with Chrysler. He joined the Koons Lexus of Wilmington team in 2015 after gaining five years of experience. His hobbies include fishing, sports, snowboarding, and playing the guitar.


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Mike Denney
Service Technician
302-427-4400

Mike has been a part of the automotive industry for five years and at Lexus of Wilmington since 2015. In his spare time, he enjoys playing the guitar.

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Michael Durand
Service Technician
302-427-4400

Michael joined our Lexus family in April 2016.He has been working with Lexus vehicles since 1997 and has a Master Diagnostic Specialist certification. Next to cars his greatest passion is his wife and 3 children. In his pastime he enjoys boating, hiking and outdoors


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Brett Simkins
Service Technician
302-427-4400

Brett has been in the automobile business for 5 years. He enjoys surf fishing and traveling.


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Peggy Payson
Loaner Coordinator
302-427-4400 Ext.1629

Peggy has been with Koons Lexus since August 2015. She very much enjoys working out and fast cars. That is why she enjoys working with the loaner fleet because she gets to play with all the new cars.

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Debra McElwee
Service Receptionist
302-427-4400 ext 1640

Debra has been a part of Koons Lexus of Wilmington since April 2015. Prior to that she worked in Property Management. She began in the automotive industry in 2007, when she worked for Mercedes Benz. She is married and has lived in Delaware since 2006. Her hobbies include spending time with her family, traveling, gardening, antiques, and reading.

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Brian Stigler
Shop Foreman
302-427-4400

Brian joined the Koons organization in 2009. Brian is an ASE certified advanced level specialist with 19 years experience servicing all makes and models. When not at work, he enjoys fishing and cooking.

 

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Deborah Rantuccio
Service Cashier
302-427-4400 ext. 01641

Deborah has enjoyed 15 years in the automotive field. When not spending time enjoying her hobbies of cooking, decorating and time with her family, she looks forward to some quiet respite on the beach.

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Bruce Jones
Service Valet
302-427-4400

Bruce has over five years of experience in the auto industry. He was born and raised in Baltimore, MD. His hobbies include playing basketball, the piano, and the organ.

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Jillian Davies
Service Advisor
302-427-4400 x 1633

Jillian started at Koons Lexus in July 2016. This is her first experience working in the automotive industry. In her spare time she stays very busy with her daughter.


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Steven Degnars
Service Advisor
302-427-4400 ext 1613

Steven started at Koons Lexus of Wilmington in June 2016. He has been working in the auto industry for over 16 years. His family owns Greenhill deli. When not working Steven enjoys being with his son

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Rob Payson
Service Advisor
302-427-4400 ext. 1631

Rob joined the Koons Lexus of Wilmington team in December 2012 but has been in the automotive industry since 1988. He enjoys spending his free time watching football, NASCAR, and going paintballing.

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Neil Bell
Service Technician
302-427-4400

Neil started working at Koons Lexus in January 2006. He has an Associates Degree in Automotive Technology. He is married to his beautiful wife Michelle. He enjoys spending his free time relaxing on his boat.


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Walt Crompton
Service Technician
302-427-4400

Walt entered the auto business in 1983 and started at Lexus of Wilmington in 1997. His favorite hobbies are boating in the summer and snowmobiling in the winter. Walt is a 22 year Master Lexus Technician and just received a prestigious award from Lexus HQ.

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Edna Diaz
Service Receptionist
302-427-4400

Edna began with Koons Lexus of Wilmington in July of 2013.  She is orginally from Rio Piedras, Puerto Rico but moved to Delaware 25 years ago.  Edna enjoys dancing and spending time with her family and friends.

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Brittini Ferguson
Service Advisor
(302) 427-4400 x1614

Brittini took three years of auto technology in high school and started in the car business since 2009. She started in the Parts Department and has progressed to Service.

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Joseph Italia
Service Valet
302-427-4400

Joseph has been a mechanic 1974 and has always enjoyed helping people. He loves traveling and being with family. NASCAR is his favorite sport.

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Joseph Kurowski
Service Valet
302-427-4400

Joe retired from General Motors after 30 years. He served as a Marine and travelled around the world.

Joe lives in Bear, Delaware and has two sons and is divorced. Joe loves traveling and going to the beach. Joe loves his job at Lexus.

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Andrew Macleod
Service Valet
302-427-4400

Andrew has been in the automotive industry since 1999 and at Koons since December 2010. Andrew has worked in Sales, Service, and as a Driver. In my first few weeks of working at Koons, his coworkers even managed to talk him into being Santa for the Koons Lexus of Wilmington Christmas party. Prior to working in the automotive industry, Andrew owned a landscaping company.

Andrew enjoys golfing. He also loves to watch his niece's children compete in lacrosse, gymnastics, and basketball.

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Dave Mayo
Service Valet
302-427-4400

Dave worked 33 years for Chrysler. He is happily married and has two children and two grandchildren. Dave loves sports and plays golf.

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Matt Patone
Service Technician
302-427-4400

Mat enjoys working on cars whether its fixing them or making them faster. Mat has been working on cars since high school. He always knew his life would consist of working on cars because he enjoys it so much.

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Alex Reidy
Service Technician
302-427-4400

Alex began his career at Koons Lexus of Wilmington just a year after starting in the automotive industry, which he has been a part of for 14 years. When he is not working hard, he can be found fishing and spending time on his boat.


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Daniel Serviss
Service Valet
302-427-4400

Daniel started working at Koons Dec. 2010. First time working in automotive industry. He worked part time at Koons, while working with Brandywine School District in the Transportation Dept. He enjoys working with the children, He has been with the District going on 11yrs. He is happily married to his wife Terri. His daughter Molly is finishing Nursing school and will be a RN come December.

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Parts

Joanna Southern
Parts Sales Associate
302-427-4400

Joanna has been a part of the auto industry her whole life. She has worked in dealerships for 15 years and joined Lexus of Wilmington in 2015. She was recently married within the past year. She enjoys surf fishing, barbecuing, and spending time outdoors with her friends.

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Patty McCrea
Parts Sales Associate
302-427-4400 ext. 1646

Patty has been in the parts business since 1982. She started at Koons Lexus in February 2014. In her spare time she enjoys going to car shows and checking out old cars.

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Teresa Mercado
Parts Sales Associate
302-427-4400 ext. 1636

Teresa started in the auto industry in 1999. She started at Koons in December 2014. She is a proud mother of two awesome girls. In her free time she enjoys camping,hiking,fishing and riding.

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Scott Bodofsky
Parts Sales Associate
302-427-4400 x1662

Scott has been in the auto business for since 1977. He spent 20 years working with Toyota and has worked with Koons Lexus since 2008.

Scott spends his spare time with his wife and three children. His hobbies include working on various cars and his house.

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Mike Bradley
Parts Driver

Mike has been with Lexus of Wilmington since 2005. Before coming to Lexus, he spent 18 years at Avon in Newark. Mike loves to travel, play golf, and build furniture. Most of all, he enjoys caring for his animals.

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Pat Cautillo
Parts Driver
302-427-4400

Pat has been in the automotive business since 2010. He enjoys helping clients and keeping the shop organized.

Pat loves to watch, coach, and play baseball. He also enjoys having fun with his friends.

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Robin Smith
Parts Sales Associate
302-427-4400 x1636

Robin started in the Parts business in 1986 with Acura; joined Honda in 1996 until 2011 and Lexus September 2011. 

Her hobbies include going to the beach and going out on their boat to do some crabbing and fishing in the Delaware Bay. She enjoys watching all sports including Nascar, football, baseball and hockey. Robin's favorite Nascar driver is Kasey Kahne.

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